Incident Response Retainer Program

Cybersecurity experts on call 24/7/365

Ensure your cyber readiness by enrolling in our incident response (IR) retainer program, which gives you access to our hyper-responsive team, right when you need them most. This flexible program is designed to fit your organization’s needs and delivers our highest priority tier of service.

Within an hour of receiving your request, our team will be in touch with you to triage your security issue. Then, the tool deployment, data collection, and investigation process will begin immediately after the case has been triaged and signed off by counsel who will provide work product protections.

Avalon Cyber offers two IR retainer service options:

  • Pre-Paid Hours – You may purchase a pre-paid block of incident response hours at a significantly discounted rate. If you do not engage Avalon Cyber’s IR services during the term of the retainer, you may choose to direct these funds to a proactive cybersecurity service, such as a vulnerability assessment, penetration test, or advisory/vCISO consulting engagement.
  • Opt-In Retainer Program – With the purchase of a project-based service (e.g., vulnerability assessment, penetration test, advisory/vCISO consulting), you have the option to establish an IR retainer service term with Avalon Cyber. There is no financial commitment or annual cost. The opt-in program provides discounted hourly rates, and charges for any incident response case will be billed on a time and material basis.
Benefits of our IR Retainer Program
  • Low to no cost investment to have cybersecurity experts on call
  • Pre-negotiated terms and conditions
  • Hyper-responsiveness – your incident will always be our team’s highest priority
  • Unused retainer dollars may be repurposed for other cybersecurity project services
  • Assists with compliance obligations related to having a vendor in place to respond to cyber incidents
  • Access to our data breach and risk management team who will address vulnerabilities before they become business-impacting problems
  • White-glove support to ensure IR services we provide are pre-approved by your broker/underwriter